Medzpalace is considering being the most reliable pharmaceutical store to provide complete satisfaction to our customers. 100% effort is made on all the orders made by a customer whatsoever. We assure the delivery of the product, so it reaches the customer on time.

If you want to cancel an order, please reach to our Customer Care. We will cancel the order and refund the entire amount if we do not process the order on receiving the cancellation notice. It is not possible to cancel the order if the order is start processed from our side. It can occur within 12 hours after you place the order.

There are many reasons why a customer will cancel an order. Following are the reasons where the cancellation policy will stay put:

Unavailability of stock

& pricing inaccuracy


When a customer place an order and if it is not available

or out of stock or occur any pricing issue then

cancellation policy is applicable.

Order Cancellation from customer

If any client needs to cancel their order, then please contact our Customer Care team or ship an e-mail on our website receipt of the cancellation observe by the client, we will cancel the order and refund the whole quantity if we have not processed the order. Orders which have already dispatched or shipped out by us will not be capable of cancel. In a few cases, this will occur within 12-24 hours once you place the order.

Quantity limitation on order that available in single order

If the amount of the product that a consumer ordered is less (or confined to purchase) or the stock of that specific product is unavailable or out of inventory, then the cancellation policy could be applicable.

Non – Receipt of payment

Orders that amount are not received are considered as cancel.



If the price were made by a credit card, we might refund the same. If the price modes have been Money order / Check, we are able to ship you back a Money order / Check, if the identical has not been deposited. Money order/ Check could be sent simplest to the billing address of the customer. Typically we want a minimum of 10 working days to processed refunds. In case of price made by Money order or Check; it could take little extra time for the Check to be added in your billing address, and for the funds to be credited on your account when you deposit the Check.

Disputes and complaints

If any dispute in the product finds by a client then, please contact our customer service team at once so that we are able to help to find an amicable solution.

Full Satisfaction

In case, if you had been dissatisfied with any of our products, then they are able to file to our purchaser care team. By chance, if they’re not able to solve purchaser issues, then we offer a entire replacement or return the money.