Order Confirmation:

When a client is place an order with us, the confirmation mail is send from Medzpalace that confirms the order placed by customer. There is another email that follows the confirmation mail and is likely to be received within 24 hours from placing the order. This email contains the information that your order will be dispatched shortly.

If there is a difficulty regarding the payment, like non – completion of payment, an email is also sent to customer for addressing this problem.

Confirming the Shipping:

When order is confirmed is likely to be dispatched and shipped as the same day order is placed. Once the shipping is confirmed at the backend, an email is sent to the customer regarding the tracking number of order. These emails contain all the shipping details and also the time period of expected delivery. The email also provides the option “connect with us” option so that order can traced manually by making call.

The order can be shipped to home as well as work address whatever option is considered by customer. There is also a choice for registered airmail that slightly expensive but it is secure in nature. The delivery asks for your signature at the time of receiving order. If the buyer is not available, a message is sent to the him regarding the delivery of order. The package is delivered to post office then he can receive from there after contact them. The delivery is hold in post office for about 4 weeks.

APO Addresses and PO Boxes

The shipping is made on the APO address in addition to the PO Boxes as long as the choice is open in the approach of shipping provided by Medzpalace. You can set your shipping to the APO or PO deal with by putting the primary deal with to the same.


Medzpalace is based offshore India and each order is dealt with as an imported good. A parcel after passing via the customs may experience a delay. The delay confronted in custom can range from some days to a few weeks in case of excessive cases.

Delivery Times

The shipping is achieved inside 24 to 48 hours after the order is placed. The time taken to deliver the product relies upon at the courier service. In case the custom holds an order, it could take around 21 days to attain you. It is essential to contact us in case the order isn’t reached within 7 days of placing the order.

Reshipments of Lost orders

 Any order that’s lost is reshipped or refunded by Medzpalace. If there may be a postpone faced in receiving the order, it is important to report it to the client care inside 8 weeks from the day it is shipped to the client. A refund or reshipment for the order lost is finished as quickly as it is reported. Any document this is made inside 8 weeks will not be accepted or refunded.

Following situations apply for changing an order this is made to the Medzpalace:

  1. a) If the shipping of the product takes more than 7 days to what became referred to in the delivery detail of the same.
  2. b) The delivery date provided is correct

If the client locations the order at the wrong address, the order is charged for the alternative policy.

Refund and Return Policy

If the acquired order is damaged in any manner or not acquired at all, the refund is made or the product is reshipped to you again. This typically depends on the decision made by the client and may be refunded or reshipped as according to the selection made by them. Before a client can apply for a refund, they’re required to wait for the minimum of 30 days from the day the order is placed. If there are any questions concerning the order or the product in general, Medzpalace provide telephonic help to every one of you. The refund coverage holds eligible for everyone so long as the product this is sent again to us may be resold. The simplest requirement is that the product must be sealed as it is, unused and unopened and must not exceed the expiry date of it.